Return & Refund Policy – Kylie’s Boutique

Last Updated: July 24, 2026

At Kylie’s Boutique, we are committed to ensuring you are satisfied with your purchase. We provide a transparent return process to ensure a seamless experience.

1. 30-Day Return Window

You have 30 days from the date your package is delivered to request a return or exchange. Requests made after this 30-day period will not be accepted.

2. Refund Conditions

To be eligible for a full refund, items must be in the exact condition in which they were received. Specifically:

Condition: Items must be unworn, unwashed, and free of any odors, stains, or signs of wear.
Packaging & Tags: All original product tags must remain attached. The item must be returned in its original product packaging (e.g., shoe boxes, protective bags).
Verification: Returns are subject to inspection upon arrival at our warehouse. Items that do not meet these conditions (e.g., missing tags, damaged packaging, or signs of use) will be rejected and will not be eligible for a refund.

3. Refund Method & Processing Time

Method: Approved refunds are credited exclusively to the original payment method used at the time of purchase (e.g., Credit Card, PayPal, or Apple Pay). We cannot issue refunds to a different payment method or bank account.
Processing Time: Once our warehouse team receives and inspects your return, we will notify you via email regarding the approval of your refund. If approved, the refund is processed immediately. Please allow 3 to 5 business days for the funds to appear on your statement, depending on your card issuer or bank.

4. How to Initiate a Return

Contact Us: Email info@kyliesboutique.com with your Order Number and the reason for the return.
Authorization: Our support team will review your request within 24 hours and provide you with a return authorization and the correct shipping address.
Shipment: Securely package your item(s). Please note that we cannot process returns sent to us without prior authorization.

5. Shipping Costs

Customer Responsibility: Return shipping costs for personal preference (sizing, style, or buyer's remorse) are the responsibility of the customer. We do not reimburse original shipping fees.
Defective or Incorrect Items: In the rare event that you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. Include clear photos of the issue. We will cover all return shipping costs and provide a free replacement or a full refund, including original shipping charges.

6. Sale Items

Items marked as "Sale" are considered final sale and are not eligible for a monetary refund. These items may be exchanged for a different size or product within the 30-day window, provided they meet the return conditions stated above. Shipping costs for these exchanges are the responsibility of the customer.