FAQ – Kylie's Boutique

Shipping & Delivery

1. Where do you ship to?

Currently, we deliver across the entire United States. All orders are processed and dispatched specifically for US customers.

2. How long will it take to receive my order?

Order Processing Time: 1–2 business days.
Standard Delivery Time: 5–14 business days across the United States.

You will receive a tracking code as soon as your package has been shipped.

3. How much does shipping cost?

We offer free shipping on all orders, regardless of order value or destination. There are no hidden fees. Please also take a look at our Shipping Policy

Orders & Payments

4. What payment methods do you accept?

We accept major credit cards and digital payment options including Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay.

5. What currency am I billed in?

All prices and transactions on our website are processed in US Dollars (USD).

6. Is my payment information secure?

Yes, absolutely. Our checkout uses Industry Standard Secure Sockets Layer (SSL) encryption to safeguard your personal data and payment details.

Returns & Refunds

7. What is your return policy?

We offer a 30-day return policy. You have 30 days from the date your package is delivered to request a return or exchange. Items must be unworn, unwashed, in original condition with tags attached, and in original packaging. You can read our full 30-Day Return & Refund Policy here.

8. How do I initiate a return?

Send an email to info@kyliesboutique.com with your Order Number and the reason for your return. Our team will review your request within 24 hours and send you a return authorization along with the correct shipping address. Please do not send items back without requesting a return first.

9. Who pays for return shipping?

For customer preference returns (such as sizing issues or personal preference), the customer is responsible for return shipping costs. We do NOT charge any restocking fees. If your item arrived damaged, defective, or incorrect, Kylie's Boutique covers all return shipping costs or sends a free replacement immediately.

10. What if my order arrives damaged, defective, or incorrect?

Please inspect your order upon delivery. If there is an issue, contact us within 7 days at info@kyliesboutique.com with clear photos of the issue and your order number. We will immediately arrange a free replacement or issue a full refund, including original shipping charges.

11. When will I receive my refund?

Once your return is received and inspected at our warehouse, we will notify you of the approval status. Approved refunds are processed immediately back to your original method of payment (Credit Card, PayPal, Apple Pay, etc.) within 3 to 5 business days.